记得Nexus one刚刚出现的时候，就很激动的去使用google checkout下订单，下单之前了解清楚需要使用香港的收货地址，也找了常住香港的朋友，结果却悲剧的被google锁了账号，估计是我的信用卡的问题。于是将想到了去申述。这篇主要介绍一下如何进行申述的，帮助也有同样经历的人解决checkout被ban的问题。
其实把我的账户ban掉的原因很简单，就是我的信用卡的资料不对。不知道什么原因，google checkout内部支持的信用卡的国家地区选项里面吧中国剔除了（之前是有的，我肯定）于是我们就只能选用不正确的国家地区：香港。
我是2010-1-19日下的订单，三天之后checkout账户就被ban了，登陆checkout账户之后就提示我进行申述，于是我就准备了他要求的两种资料：
- 你个人的信息，可以是身份证或者是护照的扫描件，我选择的是护照的扫描件
- 可以证明你信用卡归属和billing address的信息，我们的billing address本来就是不正确的，所以我扫描了我的招行信用卡的账单和我的信用卡的正面（卡号的前9位遮住）
- 其他信息
这个其他信息非常重要，我写了一篇很热情洋溢的信，由于我的英文写作很差，所以破费周折，原文如下：
I’m this credit card’s holder and I have left the correct card information. But the billing address I left was not match my bank billing address. Because there is no option "China" in the combobox when I was filling the billing adress form so I left the address where I was living one year ago when I’m working in HK. But then I moved to mainland China Shanghai.
Under this special situation I am not able to provide the billing address of HK since I am now living in Shanghai and the bank send the bills to my new address in Shanghai. I sincerely hope you can understand my special situation and reactivate this account,so that I can place order again and ship Nuxus one to my uncle with his HK address.
Thanks for your time and pls let me know if you want more documents to verify this account.
建议大家不要原文照抄，一定要修改修改。。。。。而且更加重要的事情，人家三天后就回信了，表明，就是要ban你，回信原文如下：
Hello Luyi,
Upon review of your account, it appears that your information corresponds
with a currently unsupported billing country. To view a list of supported
billing countries, check the Location: drop-down menu on the sign-up page.
As a result, your account associated with xxxx@gmail.com has been
suspended and the order(s) have been cancelled.
Any pending and future transactions made with this account will not be
processed.
We understand that order cancellations under these circumstances can be
disappointing. Please know that we look forward to offering more options
in the near future. We regret any inconvenience that this may cause and
appreciate your understanding.
于是我就组织了一份措辞稍稍严厉的信（不容易啊，就我这个英文水平），回复给了这个客服，原文如下：
Hi Mary
I totally understand why my account is suspended. As required, I have proved the credit card ownership, I think there is no reason to suspend my account any longer. You can drop my order, but cannot freeze it forever.
I just got a HSBC credit card which is issued in Hongkong two weeks ago, I think this one could be use in my checkout account. I love my Google account as xxxxxx@gmail.com. Please give me a chance to reactive it with checkout service. I don’t want to register another new account just for the stupid checkout issue.
结果放了两个礼拜都没有人理我，所以我估计这个email账号是一个noreply的账户，可惜给我的mail里面没有说明，于是就又去checkout的申述页面，提交了和上次一样的证明信息，并把和这位客服的来回mail放到了其他信息中。结果，第二天早上就收到了账户解封的mail。
我觉得没啥很难得地方，就是要和他们沟通，主要是表明，自己就是信用卡的主人，没有欺诈，祝大家好运 